At NAI, we expect the same level of commitment and conduct from our suppliers that we expect from our employees. Our business dealings are based on fairness, honesty, lawfulness, safety, environmental stewardship and social consciousness. NAI suppliers must also ensure compliance with our contractual agreements, Business Integrity & Ethics Policy, and supplier expectations.

Total Cost of Ownership

To provide maximum value to our customers, we strive to minimize the total cost of our products and services. We expect our suppliers to:

  • Provide a competitive cost structure for all of their products and services as benchmarks against their peers. This cost structure includes acquisition, implementation and operating costs of products and services as well as after-market service and support.
  • Demonstrate continuous improvement in all elements of their cost structure.
  • Suggest ways that NAI can improve its products or services to achieve lower costs.


Assurance of Supply

We are committed to providing an uninterrupted supply of products and services to our customers. We expect our suppliers to:

  • Provide a stable supply stream, free from defects and disruptions.
  • Deliver their products and services to the point and time of need.


We respond quickly to customer inquiries, and we strive to efficiently resolve and eliminate any problems that might arise. We expect our suppliers to:

  • Respond to inquiries promptly with clear, complete, and accurate information.
  • Be able to support changes in NAI’s demand or requirements.
  • Expeditiously resolve any problems or supply disruptions, taking appropriate measures to ensure they do not recur.


Global Reach & Human Rights

We are an integrated, international business. We will strategically align ourselves with suppliers who can support our strategies on a Global, Regional and Local level. We expect our suppliers to:

  • Support our needs at the local level and, where appropriate, demonstrate the ability to function in those countries where NAI operates.
  • Provide coordinated global account management.
  • Ensure that products and services comply with the regulations and technical specifications for all localities to which products and services are provided.


We continuously strive for technology excellence to enable us to gain and maintain competitive advantage in our chosen markets. We seek continuous improvement in products, services and business intelligence capabilities. We expect our suppliers to support our technology vision by:

  • Working with NAI to develop technology road maps that are aligned with NAI’s future direction.
  • Meeting quality expectations on all items identified by NAI as critical to quality.
  • Exhibiting continuous improvement strategies for products and services offered including, but not limited to, more efficient product development cycles and improvements in product performance.
  • Providing market intelligence about the technical direction of the products or services that are being supplied to NAI.
  • Utilizing information systems that will allow NAI to take advantage of lower cost electronic purchasing capabilities.

Want to Become a Supply Chain Partner with NAI?

Make preliminary contact with NAI by completing our Supplier Contact Form, which our Global Supply Chain Team will review.


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