Frequently Asked Questions

  • What are the Continuous Improvement and Quality Programs NAI has in place?

    At NAI, we integrate the principles and tools of Lean Manufacturing in our everyday...

    At NAI, we integrate the principles and tools of Lean Manufacturing in our everyday operations. These methods are employed throughout our planning, sourcing, incoming materials, manufacturing and outgoing processes to reduce variation in our end products.

    We have Kaizen and Lean Teams at each of our factory locations. Our teams of Six Sigma Black Belts, Green Belts, and Lean Manufacturing Experts work proactively to support our Quality Management Systems and initiatives employed in our operations and business processes. A Complete Strategy of Lean Implementation and Development is in place.

    Quality is the focus of relentless pursuit at NAI.

    READ MORE >
  • What is NAI’s position in the industry?

    NAI is an extremely agile designer and manufacturer of custom fiber optic and copper...

    NAI is an extremely agile designer and manufacturer of custom fiber optic and copper cable assemblies and harnesses for a diverse group of customers, industries and critical applications. We deliver end-to-end connectivity solutions that inspire confidence among our customers, and among their customers as well.

    Today, NAI operates five plants worldwide with over 530,000 sq. ft. of production capacity. Our current production levels are over 30 million assemblies per year, with over 25 million terminations per month and growing. While we employ over 3,200 personnel, hiring and training are ongoing at NAI.

    In fact, one of the main advantages of working with NAI is our agility in ramping up quickly for any increase in demand – a learned capability from handling thousands of custom orders over many years.

    We maintain a division of specialization at various plants and manufacturing cells to accommodate both High Mix/Low Volume orders, as well as High Volume/Low Mix orders. As a result, our ability to meet varying needs, along with our delivery performance, is second to none.

    READ MORE >
  • Describe NAI’s Sourcing Capability.

    NAI utilizes a large variety of cables and connectors, along with other products and...

    NAI utilizes a large variety of cables and connectors, along with other products and components, in its manufacturing operations. NAI’s Global Sourcing Team specializes in obtaining high-value products and components required for the cable assemblies we manufacture. Internal manufacturing capabilities complement our global procurement to provide quality assurance and substantial cost savings.

    NAI’s Global Sourcing and Procurement teams have a global footprint that drives competitive costs and develops key sources of supply throughout the world.  Our Global Sourcing Team identifies alternative components that meet and exceed project specs and provide substantial cost savings.  They work closely with Engineering and Design teams to ensure all alternate solutions meet the customer's fit, form and function.

    This unique NAI operation is flexible and nimble in response to customer needs, allowing NAI to ramp up rapidly for new projects.

    READ MORE >
  • What is NAI’s design & engineering capability?

    NAI has complete design capabilities for copper, fiber optic and hybrid wiring harnesses,...

    NAI has complete design capabilities for copper, fiber optic and hybrid wiring harnesses, cable assemblies and preterm assemblies for telecom, aerospace, industrial, and medical applications.

    Many customers entrust the design and development of their fiber optic cable assemblies to NAI. Through expert engineering and specialized testing, our dedicated Center of Excellence design and development facility ensures Design for Manufacturability (DFM), product performance, reliability, on-time delivery and achieves cost savings.  We also have proprietary processes for bonding over-molds to the cable jacket substrate and for near bubble-free fiber optic cable connections.

    Many of our customers recognize significant cost savings by partnering with NAI. From build-to-print, to design assist, to full-service, NAI is able to deliver the needed  design engineering services to optimize our customers’ applications and drive cost savings through value analysis/value engineering (VA/VE), best practices and material substitutions.

    READ MORE >
  • What is the best way to contact NAI?

    Call NAI Customer Service at (480) 556-6066 or info@nai-group.com.

    Call NAI Customer Service at (480) 556-6066 or info@nai-group.com.

    READ MORE >
  • What quality certifications does NAI hold?

    NAI maintains the following certifications: ISO 9001:2008 (2015 in October ’17) –...

    NAI maintains the following certifications:


    In addition, NAI has often been certified for many other specific quality or product protocols as required by certain industries and customers, such as UL and Intertek. Let us know your project requirements, and we will obtain the necessary certifications.

    READ MORE >
  • How long has NAI been in business?

    NAI was incorporated in 1993 and has since grown to current production levels of over 25...

    NAI was incorporated in 1993 and has since grown to current production levels of over 25 million assemblies with over 25 million terminations per month…and still growing. We have successfully shipped over $1 Billion of cable assemblies and harness to customers.

    READ MORE >
  • Where are NAI’s manufacturing facilities?

    AI has four manufacturing facilities in Hermosillo, Mexico, and one in Suzhou, China, as...

    AI has four manufacturing facilities in Hermosillo, Mexico, and one in Suzhou, China, as well as a distribution center in Nogales, Arizona.

    READ MORE >